1. Who this is between

This agreement is between [exact legal name], a [state of formation] limited liability company, doing business as Wrapped by Kelly ("we", "us") and the person placing the order ("you"). By placing an order on this site you agree to it. If you are ordering for someone else, you confirm you can agree on their behalf.

2. What we do

We wrap items that you supply. The gift, and any box or bag it already comes in, stays yours. We wrap to the wrap level, paper and extras you choose when you order.

The papers on this site are samples. Colors look different on different screens and can vary a little between batches. If a paper has run out, we will tell you before we start and suggest the closest alternative.

3. Dropping off and collecting

For drop-off orders you bring your items to the place and time we confirm with you, and you collect them from the same place once they are ready.

Please collect items promptly. If we have not heard from you within 30 days of the ready date we will try to contact you again. Get in touch if you need more time.

4. Pickup and delivery

If you choose pickup and delivery, we collect your items from the address you give and bring them back wrapped, for the fee shown when you order. You, or someone you name, need to be there at the agreed time. If you ask us to leave items in a particular place, they are your responsibility once we have left them there.

5. Condition of items

You confirm that the items are yours, or that you have permission to have them wrapped. We look over each item when we receive it and will tell you about any damage we see. We are not responsible for damage that was already there, or for faults that cannot be seen from the outside.

Please tell us before you hand over anything fragile, perishable or valuable. We may decline it, or agree on how to handle it first.

6. Extra large or complex items

Very large, fragile or oddly shaped items are quoted individually. We agree the price and the date with you before any work starts, and the order is only confirmed once you accept the quote.

7. Prices and payment

The total is shown before you place your order. You can pay online, where we offer it, or in person as described at checkout. Online payments are handled by the payment company you choose. We never see or store your card number.

8. Changes and cancellations

You can change or cancel an order up until we start wrapping it, by getting in touch. If we have already started, you pay for the work done and the materials used.

9. If something goes wrong

We take care with every item. If an item is lost or damaged while in our care because of our mistake, we will work with you to put it right. Our liability is limited to the amount you paid us for that order, except where the law does not allow us to limit it. This is not insurance.

10. Photos

We will only share photos of your wrapped gifts with your permission, and we will never show names, tags or addresses.

11. Your information

How we handle your details is explained on our privacy page.

12. General

This agreement is governed by the laws of the Commonwealth of Pennsylvania. If we change it, the version you accepted when you ordered still applies to that order.

Questions? Contact Kelly at the email address on this site.